FAQ’s

General

No. There is no background to the decals. The background is whatever you apply the decal to.

We use Oracal 651 vinyl, unless another type of vinyl is specified on the product page. Oracal 651 vinyl is a calendared medium-term indoor and outdoor vinyl with a thickness of 2.5mil (millionths of an inch) and made with clear, solvent-based, permanent adhesive.

We use a transparent transfer tape for easy installation. If a different type of transfer tape is needed for your decal application please contact us.

Our decals come in a glossy finish. Matte finish is only available in black and white at this time.

Our decals are made from Oracal 651 vinyl and have an outdoor durability rating of six 6+ years.

The size that you choose is measured to the longest dimension, if the decal is wide the size selected will be left to right. If the decal is tall the size selected will be top to bottom.

We sure can. If you need a specific size please contact us for a free quote.

We sure can. If you need a decal made from your own image please contact us for a free quote. We accept EPS, SVG, and some PNG formats.

Check the colors from the product page. The colors may display different on your monitor so we cannot guarantee an exact color match.

You can apply your decal to just about any clean, smooth, non-porous surfaces, indoors or outdoors. All of our decals include clear high-tack transparent application tape for easy placement. You can use them on cars, trucks, boats, signs, walls, windows, laptops, and much more.

Some of our decals can be reverse cut. The reversed option is a mirror image of the decal. Please contact us if you would like to know if the decal you are interested in can be reverse cut.

No. Once the decal has been applied it cannot be peeled off and re-used.

Installation, Care & Removal

You can visit the How To section for detailed installation instructions.

Take your decal and lay it face down on a hard flat, smooth surface and use the included vinyl decal application card or a credit card to rub over the backing paper. Start from the center out pressing firmly in all directions. This will help activate the glue on the decal and you should now be able to peel it away from the backing paper with no issues.

One of the most important steps to follow before installing your new deal is to make sure the area you are applying it to is clean. Any residue from car wash soap, wax, oil, gas, etc, will prevent your decal from sticking. We recommend cleaning the area you will be applying your decal to with rubbing alcohol or clean soapy water. Make sure if using soapy water the area is rinsed well. Then use a clean lint-free cloth to dry the area.

In some cases you may get small bubbles under the decal, they will usually dissipate in a couple of days. If you have large bubbles in the decal, you may need to use a thin needle to puncture the decal so the air underneath can escape, then use the included vinyl decal applicator or a credit card and rub over the decal gently to press it down.

You can visit the How To section for detailed care instructions.

You can visit the How To section for detailed removal instructions.

Orders

Most orders are completed and ready to ship within 2-7 business days. However, depending on the size and quantity ordered, it may take up to 10 business days to complete your order.

Yes. We offer an Express Service add-on. When you purchase this add-on we’ll push your order to the top of production and have it ready to ship within 1-2 business days.

Yes. You can login to your account and click on Orders. There you will see the current status of your order. If your order has shipped you can track it here.

If your order arrived damaged by the carrier please contact us as soon as possible.

If your order has not arrived within the estimated delivery time, check the tracking information that we sent to you when we shipped your order for updates on where your order is. If you need help locating an order please contact us, we may be able to assist you in locating your order.

You will receive a discount when you order 5 or more decals. The discount is applied automatically during checkout.

5 – 10 decals 5% discount

11 – 20 decals 10% discount

21 – 40 decals 15% discount

41 – 60 decals 20% discount

61 – 80 decals 25% discount

81 – 100 decals 30% discount

101+ decals 35% discount

Shipping

We ship all orders with the United States Postal Service. Your order may arrive in a flat mailer, box, or shipping tube this will depend on the size and quantity of the decals ordered.

Yes. Tracking information for your order will be emailed to you once the order has shipped.

We currently offer the following shipping options:

USPS Ground Advantage® Estimated 2-5 business days

USPS Priority Mail® Estimated 1-3 business days

Please keep in mind delivery times are estimates and provided by the United States Postal Service and is not a guarantee.

USPS Ground Advantage® Estimated 2-5 business days

USPS Priority Mail® Estimated 1-3 business days

Please keep in mind delivery times are estimates and provided by the United States Postal Service and is not a guarantee.

Yes. Orders $35 or more will receive free USPS Ground Advantage® shipping.

We do not accept C.O.D. orders. We accept most major credit cards and PayPal options through our online checkout.

Returns, Refunds & Exchanges

Because each decal is custom made to order we do not accept returns unless the decal arrived damaged by the carrier or due to an error made on our part. You can learn more about our return policy here.

No. We do not accept returns or exchanges on items damaged due to incorrect installation by the customer. We provide detailed installation instructions with each order. It is very important that those instructions are followed for a trouble-free installation. Professional installation of your decal is recommended.

If your order arrived damaged by the carrier please contact us as soon as possible.